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ABOUT
SHIPPING
Q1. How should I do if the parcel still hasn't arrived in
the estimated day?
Q2. Is there any problem for me to get the seeds since I live
in Australia,
and Australia is noted for the strict quarantine process?
Q3. If we live in Australia and China, we want to purchase
grafted plants, should we need to have
import permit?
Q4. If we live in Brazil, can we purchase grafted plants and
seeds?
Q5. When will you send the plants to me after I win the auction?
Q6. Why should I subjoin my phone number with my address?
Q7. May I combine the shipping fee of grafted plants until
I bid on ebay the next time?
Q8. Shippment?
Q9. When mailing cash, why can't I mail the older version
of U.S. dollar bills?
Q10. What should I do if the purchase amount is not more
than USD$100?
Q11. Do I need to pay the shipping fee for the plants if
my purchase is over 50 USD?
Q12. Why did I recieve the parcel exceed the normal time?
Q13. Why do we use the registered mail to ship the parcel,
can't we use the regular mail ?
Q14.
How are the mixed100 seeds being packed?
Q15. What can I do to keep the fresh seeds if I am not going
to sow them immediately?
Q16. What is the difference between buying seeds and plants?
Q17. I would like to buy fragrant varieties, could you recommend
some for me?
Q18. Some kind reminder for planters to sow seeds?
Q19. Why the price on ebay is cheaper than the price I buy
privately?
Q20. Why do I need to make a reservation for the seeds, grafts
or plants in advance?
Q21. May I appoint paternal or maternal origins of seeds
I order?
Q22. Why does not the adenium grow seedpods easily?
Q23. How do I take care of my seedpods?
Q24. What is the tactics for successful seedling germination?
Q25. Why did some seeds sprout, some others didn't start
to sprout?
Q26. What is the difference if I purchase designated red
breeds and non designated red breeds?
Q27.
If you have the problem with the seeds germination rate, please inform us
as soon as possible?
Q1.
How should I do if the parcel still hasn't arrived in the estimated day?
If the parcel still hasn't arrived in the estimated day,
please inform us before you leave the negative feedback!
Most of times are because the custom keeps it to examine,
it delays the arriving time.
If the parcel arrived, please take a look on the post mark,
then you can know when do we send the parcel!
We must send the parcel as soon as parcel after exmaing by the phytosanitary
officer!
If we will delay in shipping, we must inform you by mail.
Thus, please inform us and let us know what happened
before you leave us the negative feedback!
We do appreciate your cooperation!
Q2.
Is there any problem for me to get the seeds since I live in Australia,
and Australia is noted for the strict quarantine process?
As for exporting seeds to Australia, we do have lots of experiences.
First we will apply the quarantine certificate in Taiwan,
and deliver seeds with it and an invoice.
It might take a few days for the parcel to stay in the custom or quarantine
bureau in Australia.
We always care the quality of seeds and plants, so there may not be any
problem at all.
The parcel will still arrive at your place.
If these don't make you relieved, you can tell us directly,
and we will show you some feedbacks from Australia buyers.
Q3.
If we live in Australia and China, we want to purchase grafted plants, should
we need to have
import permit?
If you live in Australia and China, and you want to purchase the grafted
plants, we will
request you to apply the import permit in advance, or the custom of your
country will not allow to import the grafted plants.
The custom of the two countries often examine strictly, so we suggest our
customers who live in the two countries.
They had better choose the seeds, because if you purchase the seeds, you
don't need to apply any document.
We will apply the quarantine certificate for you.
Q4.
If we live in Brazil, can we purchase grafted plants and seeds?
As for exporting grafted plants, we can not ship plants to your country
because your custom will not allow it even if
we have applied for the quarantine certificate. Hence, we don't suggest
you to purchase plants.
As for exporting seeds, because your custom don't admit our quarantine certificate,
we try so many times to solve this problem,
but it still didn't work. We suggest our customers who live in Brazil to
let us divide your orders to small packages and we also use
another envelope to ship it. But, we still can not promise you will receive
all orders. It still has some risk.
Therefore, we also suggest customers who live in Brazil don't purchase seeds.
Q5.
When will you send the plants to me after I win the auction?
We usually send packages once a week, and usually on Thursday or Friday.
However, if we send the plants to customers earlier or later than we expect,
we will inform our customers via mail after the packages being sent.
We will also send you a mail that is enclosed with an invoice, a quarantine
certificate, and a copy of EMS.
Q6.
Why should I subjoin my phone number with my address?
According to our experience in delivering, it helps the postman contact
with you if you are not home,
and the package will be delivered to you more efficiently.
Q7.
May I combine the shipping fee of grafted plants until I bid on ebay the
next time?
It is fine for us to do so if you are able to inform us as soon as possible.
If you do so, it would be more convenient for us to process your order.
In our experience, if you buy even number of grafted plants,
the postage would be much more reasonable. Otherwise, you may decide to
keep bidding on ebay and would like to combine those items,
and it would be highly appreciated if you could remind us after you win
the second auction. It can also avoid losing any tiny thing.
Q8.
Shippment?
Normally if no one was home for three days,
and the postmen would leave a message in your mailbox to tell you that they
try to deliver the parcels to you.
Therefore, please subjoin your phone number behind your address, because
it helps postmen contact with you if you are not home.
If buyers still don't receive the parcels, then post office will return
them back to me.
According to our experience, the parcel will take more than one month to
return.
The plants' appearances may be not good after being sent back and forth,
if buyers do not care this,
we still can send the same parcel to you. In order to maintain our good
qualities and credit,
we will suggest buyers to replace a new one. However, we will charge you
extra 30% replacement fee.
If there is nothing wrong from buyers, we will replace new plants and won't
charge you the shipping fee again.
Otherwise, we will charge the extra shipping fee again. Usually it takes
5-8 days for the parcel arriving at your place.
If you don't receive the parcel for a long time, I think, maybe the parcel
is in the post office because nobody signs for it.
If it is possible, please go to post office and ask.
Q9.
When mailing cash, why can't I mail the older version of U.S. dollar bills?
Most of the banks in Taiwan have latest US dollar bill detector,
and the machines only recognizes new version US dollar bills.
Q10.
What should I do if the purchase amount is not more than USD$100?
If the purchase is not more than USD$100, the better way to pay is that
mail new edition USD to me.
(Please ask the bank clerk to give you the new
edition USD)
The money might be posted by registered mail.
(You can wrap the money with thicker paper and put into an envelope for
safety).
Because transferring the money via banks would charge you and us high handling
fee,
and you may spend more money for buying the seeds.
For the handling fee of bank, I have to pay USD$25 each time to receive
money.
Therefore, I highly recommend all lovely customers to send the money by
registered mail
when your order is less than USD$100, because it is better for both of us
to save the money.
Q11.
Do I need to pay the shipping fee for the plants if my purchase is over
50 USD?
Some of customers might wonder if the free shipping fee can also be adapted
to plants.
We are sorry that it is hard for us to do that.
Because most of time, the shipping fee will be more expensive than the plants
themselves,
therefore, we do not afford the postage for the plants.
Q12. Why did I recieve the parcel exceed the normal time?
About the questions has two factors, first, if you are our new customers,
your local custom will not have your relative document. Hence,
it will be examined strictly and stay in the custom for more days.
It will take about 14 days to arrive the destination.
But, if you purchase next time, the procedure of delivery will be more fluent.
The second factor, the parcel may stay in the post office because nobody
at home to sign for the parcel.
So, we also request our customers to offer us your telephone number so that
the postman can inform you.
If you have not received the parcel for many days( exceed the normal days),
you can inform us via email.
Then, we will offer you the receipt, you can use the serial number to trace
the parcel easily.
Q13.
Why do we use the registered mail to ship the parcel, can't we use the regular
mail?
About the registered mail we use, because the registered mail will have
much assurance.
If the parcel lost, you can use the serial number to trace the parcel easily.
It will be convenient and also has assurance for each other.
If you use the regular mail to send the parcel,
you may need to take risk if the parcel lost and you also can't trace the
parcel.
We really can't ensure the parcel will not disappear during the delivery.
Unless our customer agree to use this way to send, or we don't offer this
way to send the parcel.
Because we will not ensure the safety of the mail.
And we also don't take the responsibility of the disappear of the parcel.
So, we often suggest our customers to choose the registered mail.
Q13-1 The probability of White Arabicum & Variegated Leaves White inherited mother plants characteristic.
White Arabicum:It's very a rare variety. According to our experiences, the offsprings of Arabicum only have about thousandth of percentage could grow into the purely white Arabicum. Most of it might be grow into pink color or some of them they might grow into white with red edge or red. We¡¦ve tried many ways to improve this issue and hope it¡¦ll successful blooming the pure white flower sooner.
Variegated Leaves White: Basically, variegated leaves is mutant varieties. So far we still can not make sure how many percentage chance that it will grow into exactly like Variegated Leaves. We've been working on developed the better offspring of Variegated Leaves for a long time, but it still need luck to make it grow exactly like its mother plant . So before you order the Variegated Leaves please make sure that you have read this information.
Q14.
How are the mixed100 seeds being packed?
About the 100 Mixed seeds means in one package, there are 10 varieties,
each of them are 10 seeds;
thus, 10 varieties are 100 seeds. Also, they are separately packaged by
their varieties.
Therefore, there are 10 small packages in one package.
Q15.
What can I do to keep the fresh seeds if I am not going to sow them immediately?
First of all, you should be aware that our seeds you bought are just harvested
from the garden less than 15 days; therefore, seeds can keep as longer as
3 months at least.
In addition, please do not put your seeds into refrigerator.
It is not helpful at all for the seeds.Also, you should put them into containers
which close to the ground, and put them in a shady and cool place without
strong light.
Q16.
What is the difference between buying seeds and plants?
In our opinion, grafts will grow exactly like the one you see in the pictures,
but seeds won't.
The percentage for seeds to grow like the one in the pictures is pretty
low,
and you can also refer that the percentage of the progeny looked like its
parentage is low.
Usually, there will be some differences, but it is hard to predict how many
differences it will be.
Q17.
I would like to buy fragrant varieties, could you recommend some for me?
As for the fragrant breeds, we will recommend Super Perfume and Fragrant
Delight. In addition,
Super Perfume is the most fragrant one amoung our adenium.
Q18.
Some kind reminder for planters to sow seeds?
1. It has 30% due to the weather, if you start to sow them, the beginning
10 days are very importation.
Pay attention to the weather report. It would be better if the sunny days
last for a week, and you have to
keep the temperature in about 23-36 degrees Celsius and keep the soil with
proper moisture, do not let
the surface of soil appear to be arid.
2. During the ten days, the seeds had better not meet the rainy days or
the cloudy days.
Rainy days, the low temperature or the soil without moisture are the main
reasons that we fail in growing.
The temperature should not under 20 Celsius.
Ps. In rainy days, please don't water them and remember to move them indoors.
Q19.
Why the price on ebay is cheaper than the price I buy privately?
In order to save the cost on ebay and attract more customers, we usually
post lower price on ebay.
According to rules of auction, we have to sell our products whatever the
prices are. If you often shop on ebay,
sometimes you will see the price of final bid might be higher than we sell
for the fixed price. Besides,
we only sell our plants for small qty on the ebay shop.
Q20.Why
do I need to make a reservation for the seeds, grafts or plants in advance?
A1. Since there are lots of variables affecting the availability of seeds
and grafted plants, such as customer demand,
the success rate of grafting and pollination, the weather, the growth rate,
etc.
Some varieties of seeds and grafts may not be available, please inquire
by e-mail before buying.
Our goal is to meet your expectation by providing the best plants and seeds.
Q21.
May I appoint paternal or maternal origins of seeds I order?
Many customers ask for proof of maternal origins in order to meet
the agricultural requirements of the respective countries,
and clients in the field of research may ask for both paternal and maternal
certificate.
When we receive the order and if it asks for paternal or maternal origins,
it may take 4~7 months to complete the entire process.
Also, clients will need to pay a half of the total payment in advance.
Q22.
Why does not the adenium grow seedpods easily?
Because the adenium cannot pollinate by itself, it does not grow seedpods
easily.
It needs other flowers that can be on the same plant to help complete pollination.
Other than the help of insects, it really requires artificial pollinating.
To be able to perform the task of artificial pollinating,
one must fully understand the structures of the adenium in advance.
Pic-1 The
adenium does not really presents its pistils and stamen, but they are hidden
inside the throat.
1. Use a pair of scissors to cut off 2/3 of the flower¡¦s throat.
While you are cutting, be careful do not cut off the five filaments because
the stamen is inside of the filaments.
These five filaments will be in shapes of upside down funnels, and the pollen
is inside the top of the filaments.
The color of the pollen is yellowish.
2. To retrieve the pollen, one can simply pull off the tip of two filaments.
As you pull off the two filaments to retrieve pollen, you will notice pollen
is not much,
so you need to be very careful for manipulate. If you are not careful enough,
it is very likely that you will lose the pollen.
3. Gradually removing the rest of the filaments and pistils that are wrapped
by the filaments will be revealed.
Place the pollens at the sticky area on top of the pistils.
4. When you have finished the above steps, your have successfully cross-pollinated
the flower.
5. A good sign of proving that you have successfully conducted pollination,
the flower will drop after a couple of days. Then waiting for one or two
more days,
the calyx should turn slightly red and will be getting bigger and bigger.
6. The best time to cross-pollinate is after adenium blooming for 2~3 days
and it can be operated anytime.
Q23.
How do I take care of my seedpods?
1.You can wrap the seedpods inside panty hoses.
2.If you think panty hose are a bit weird and will feel embarrassed
if your neighbors will gossip about your flower,
you can tape it or tie it up with a rubber band so the seeds will not fly
away.
However, please be sure not to bind them too tight.
When the seedpods are nearly matured,
the appearances will turn a bit yellow and after 2~3 days the seedpods will
start to open.
If you do not tie up your seedpods before they open, the seeds with furry
ends will start to fly away.
Q24.
What is the tactics for successful seedling germination?
Picture
of Sowing Experiences
1. Blocking 50% of the sunlight that directly beam at the plant.
Because blocking 50% sunlight will create a better climate and environment
for the seeds to grow.
The temperature about 25~35 degrees Celsius is the most suitable for growing
seeds.
2. After sowing seeds, the material and soil need to be abundant watered
within 10 days.
(Before the Desert Rose sprout out its first two leaves, it is not afraid
of water).
3. The seeds should be placed horizontally into the basins or trays.
The best depth under the cultivating materials would be 1 cm.
4. For successful germination,
half would go to the quality of the seed and the other half goes to how
you water the your seeds
under 20~35 degrees Celsius for the next 15 days
(if the temperature is lower than 18 degrees Celsius, it will not germinate
as expected).
Please keep the soil moist and watering by spray. Don't water them by watering
pipes.
If you realize the key of these steps, germinating rate would be as high
as 95%.
Q25.
Why did some seeds sprout, some others didn't start to sprout?
In general, our seeds will take 5~ 14 days to germinate.
It is normal, because our seeds are all dry.
So, it will take time to start to germinate after you planted them.
Some of them may have prompt germination, so they sprout faster than the
rest ones.
It will be ok. We think the seeds will germinate continually.
Q26.
What is the difference if I purchase designated red breeds and non designated
red breeds?
If you just tell us you want to purchase red breeds,
it meant you do not designate its name, so it meant all the red breeds.
The Red-mixed breeds will not have specific stock plant to produce the seeds,
and we all use hand pollinate.
If you designate its name of red breeds, the price will be a little expensive
than non designated seeds.
But, the designated red seeds, we can guarantee it will produce from the
specific stock plant.
Q27.
If you have the problem with the seeds germination rate, please inform us
as soon as possible?
If you have the problem that the seeds germination rate is not good, please
inform us as soon as possible.
Thus, we can check with other customers who have bought our seeds at same
time and record if the seeds which have been harvested at the same time
face the same situation with you.
If the feedback of germination rate from other customers is good,
according to your germination rate information, we will make suitable handling
method.
we record our seeds situation and improve our seeds quality better during
the production and the harvest season.
We are reliable seller on ebay for many years. Please don't worry to purchase
our seeds.
We will do our best to serve our customers.
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